Rank: Administration
Groups: AcademicCoachingSchool, admin, Administration, BookSeller, CatholicSchool, CoachingAdult, CoachingProfessional, CoachingSports, ExtraCurriculumCoaching, IndependentSchool, Moderator, MusicTeacher, PrivateSchool, PublicSchool, SelectiveSchool, tutor Joined: 10/04/2009(UTC) Posts: 32
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Popular Star formula for interview role play For a successful interview, Jim Bright suggested using the popular Star formula: point, reason, situation, task, action, result, point. Here is the example: "I am great at customer service [ point] because I listen carefully to my customers [ reason]. For instance, last month, a key client wanted to change their payment schedules [ situation]. I knew this involved creating a new account in the system and checked whether the client was happy with this solution [ task]. She said she was, so I created the account the same day [ action]. The client's request was fulfilled promptly and they were happy [ result]. This exemplifies my customer service skills [repeated point]."
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