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hong  
#1 Posted : Monday, 24 August 2009 12:40:56 PM(UTC)
hong

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Groups: AcademicCoachingSchool, admin, Administration, BookSeller, CatholicSchool, CoachingAdult, CoachingProfessional, CoachingSports, ExtraCurriculumCoaching, IndependentSchool, Moderator, MusicTeacher, PrivateSchool, PublicSchool, SelectiveSchool, tutor
Joined: 10/04/2009(UTC)
Posts: 32

Popular Star formula for interview role play


For a successful interview, Jim Bright suggested using the popular Star formula: point, reason, situation, task, action, result, point. Here is the example:

"I am great at customer service [point] because I listen carefully to my customers [reason]. For instance, last month, a key client wanted to change their payment schedules [situation]. I knew this involved creating a new account in the system and checked whether the client was happy with this solution [task]. She said she was, so I created the account the same day [action]. The client's request was fulfilled promptly and they were happy [result]. This exemplifies my customer service skills [repeated point]."

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